Frequently Asked Questions
When you place an order online, the order confirmation email will have instructions on how to submit your artwork. You can also read more about our art requirements here.
Absolutely! Please send your vector art and the item number of the piece you’re interested in to firstname.lastname@example.org and our team will prepare a mock-up for you. You can view our art requirements here.
Products & Catalogs
Our website features the best options across a variety of brands and categories. However, we have access to many more products through our brand partners. Please contact us and let us know what you are looking for. We’ll do our best to find that specific product. If we can’t find it, we’ll custom design a piece to meet your needs.
Please contact us to let us know what kind of items you are looking for and we can provide additional suggestions or specific brand digital catalogs.
Payments & Purchases
We accept all major credit cards for orders placed online. If you would prefer to pay via ACH, check, or wire transfer, please contact us directly to place your order. The pre-production and art preparation process begins after we’ve received your payment. Please allow 2-3 additional days of processing time (more if mailing a check) if paying via any method other than credit card.
Absolutely! Please contact us to make changes to an existing order.
We offer net terms for clients that have history of good credit, have submitted a signed credit application, and have successfully undergone our credit review process. If you would like your future orders to be released on terms, please note in the Special Comments section at checkout that you would like a credit application.
Please note: All orders will require a credit card deposit or prepayment until payment history is established and your organization has been approved for terms after undergoing our credit review process.
All of our items have a maximum quantity that can be ordered online, as larger quantities are treated as special quotes because they may require truck shipment or longer production lead times. You may also save more money with these higher quantities! We would love to help you with your high-volume quotes - please contact us!
If you’ve already placed an order online:
We can adjust your order! Simply reply to the order confirmation email you received (or email email@example.com) with your tax exempt documentation attached. We’ll send you a confirmation email once your account status has been updated. Please allow up to two working days for verification of your tax information.
If you haven’t placed an order yet:
Please use the following steps to get your account set up correctly before you place an order online:
- Create an account online at: www.top3promo.com/account/register
- Send your state (or multi-state) sales tax exemption documents as attachments to firstname.lastname@example.org
You’ll receive a confirmation email from us once your account status has been updated. Please allow up to two working days for verification of your tax information.
Shipping & Delivery
Every product on our site has an Estimated Shipping Time Frame listed directly above the Add to Cart button, along with an Estimated Ship Date in the shopping cart before you check out. These dates are based on our average production timeline (also listed on each product), with an allowance of 1-2 working days for us to receive and review your art, and provide you with a virtual proof for your approval. Please note: Any delays in getting your approval on proofs may extend your ship date.
We have multiple shipping methods available for you to ensure your items arrive within the time frame needed. Below are our shipping methods and transit times for shipments anywhere in the United States. Please keep in mind that these time frames could be extended due to weather delays or other issues outside of our control.
- Ground Shipping – will arrive within 3-6 working days anywhere in the United States (or sooner) after your order ships.
- 3 Day Air – will arrive within 3 working days anywhere in the United States after your order ships.
- 2 Day Air – will arrive within 2 working days anywhere in the United States after your order ships.
- Next Day Air – will arrive by end of day the working day after your order ships.
Your order may ship from anywhere in the US depending on the product and decoration method chosen, along with the quantity. Because of this, please allow the time frames listed for delivery.
Shipments from Outside of the United States
Please allow at least 10 working days for any shipments outside the United States, along with special considerations for item restrictions and taxes/duties detailed below.
Our preferred carrier for shipments within the United States is UPS, but some shipments may be sent via FedEx, Spee Dee Delivery (within the Midwest), DHL, or other carriers. Large orders may be sent via an LTL freight carrier – we will contact you beforehand to ensure you are able to accept palletized shipments. Pelican Coolers will be sent via a freight carrier which may vary depending on your location; a carrier and Bill of Lading (BOL) will be provided upon shipment.
- Commercial addresses - Most carriers require a signature release for shipments.
- Residential addresses - Signature release is based on the discretion of the carrier. If you are shipping to a residential address and require special handling or delivery, a separate invoice for these charges will be sent and must be paid in full before your order is released to production.
At this time, orders placed online at top3promo.com can only be shipped to US addresses. However, we can accommodate international shipping with most of our products. Please contact us for a quote. In most cases duties and taxes will be due on delivery based on your country and the tariff codes of the product(s) ordered.